Effective Date: May 27, 2026
Last Updated: May 27, 2026
This Return and Payment Policy explains how Fifth Corner Ltd ("Company," "we," "our," "us") handles payments, invoices, service delivery, cancellations, refunds, chargebacks, disputes, and related billing matters for the services provided through our website https://fifthcornerltd.com/ and through direct communication with the Company.
The Company may require full advance payment, a deposit, milestone payment, or another payment structure depending on the nature, value, and scope of the project.
All payments must be completed before the service begins unless otherwise agreed in writing by the Company. Payment terms may be stated in the applicable invoice, proposal, service order, order confirmation, contract, or written agreement.
Accepted payment methods may include:
Invoices will be issued electronically after confirmation of the order or payment request. Payments for design, branding, illustration, mascot, guidebook, digital graphics, interface design, consultation, IT-related, or information service work are due before the project is initiated, unless otherwise agreed in writing.
The Company is not required to begin work until the required payment has been received and all necessary project information has been provided by the client.
All services provided by Fifth Corner Ltd are digital, creative, professional, or information-based in nature. Services may be delivered through email, video conferencing, cloud storage, secure file transfer, download links, online presentations, project documentation, written reports, or other electronic means.
Delivery may include depending on the service ordered:
Delivery is considered complete when the client has received the agreed files, documents, presentation, consultation, download link, cloud folder access, draft, final deliverable, or other agreed service result.
Review of projects, progress updates, concepts, drafts, moodboards, presentations, and revision versions may be delivered in stages for review and approval.
Clients may cancel a project or consultation before work has started by submitting a written request to seo@fifthcornerltd.com.
A project may be considered started once the Company has begun any meaningful work, including reviewing the client's brief, conducting research, preparing a moodboard, developing concepts, creating drafts, allocating project time, preparing files, holding a consultation, or performing any other activity related to the service.
If cancellation is requested before any work has started, the Company may issue a refund, subject to any payment processor fees, bank charges, administrative costs, or non-refundable deposit terms stated in the invoice, proposal, or agreement.
Once work has started, or a digital consultation has been conducted, cancellations are limited and may result in a partial refund only where appropriate. The amount of any refund will depend on the stage of completion, time spent, work already performed, files or concepts already prepared, and any costs already incurred by the Company.
Cancellation requests submitted after delivery of the first concept, draft, moodboard, consultation, design direction, project presentation, or other meaningful deliverable are generally non-refundable, except in exceptional circumstances reviewed individually by the Company.
Due to the personalised, digital, and creative nature of the Company's services, refunds are restricted once the service has commenced.
Refunds may be granted only in the following cases:
Refunds will not normally be granted for:
Any work used, published, copied, modified, or commercially exploited by the client.
Approved refunds will be processed through the original payment method where possible within 10 business days after written confirmation of approval. Actual receipt of funds may depend on the client's bank, payment provider, card issuer, currency conversion process, or financial institution.
The Company may deduct payment processing fees, bank charges, administrative costs, completed work value, consultation value, third-party costs, or any other reasonable costs from any approved refund.
Fifth Corner Ltd operates as a United Kingdom company and follows applicable UK consumer protection laws where services are provided to consumers.
Where a client purchases services as a consumer, they may have certain statutory rights under UK law. Nothing in this Policy limits or excludes any rights that cannot legally be limited or excluded.
Because the Company provides customised digital and creative services, including logo design, brand identity design, guidebooks, mascot design, illustration, digital graphics, and related professional services, cancellation and refund rights may be affected once the client requests that work begins, attends a consultation, receives digital materials, or receives a customised deliverable.
By purchasing a customised creative or digital service and requesting or allowing the Company to begin work before any applicable cancellation period expires, the client acknowledges that the right to cancel may be limited once the service has begun, once digital content has been delivered, or once the service has been fully performed, subject to applicable UK law.
If a service is not provided with reasonable care and skill or does not match the agreed description, the client should contact the Company so that the matter can be reviewed and, where appropriate, corrected, redelivered, revised, or otherwise resolved in accordance with applicable law.
For corporate, commercial, professional, agency, or business clients, payment and refund terms are governed by the applicable invoice, proposal, written agreement, statement of work, or contract.
Refunds, credits, revisions, compensation, or cancellation arrangements for business-to-business projects are reviewed on a case-by-case basis and must be confirmed in writing by the Company.
For B2B projects, the Company may refuse refunds where work has started, resources have been allocated, concepts have been prepared, consultations have taken place, drafts have been delivered, or the client has delayed the project by failing to provide required materials, feedback, or approvals.
Business clients remain responsible for paying invoices in accordance with the agreed payment terms. Where a business client fails to pay on time, the Company may suspend services, withhold deliverables, pause access to files, charge applicable late payment interest or recovery costs where permitted by UK law, and take steps to recover outstanding amounts.
Invoices and accounting records may be stored securely for the period required to comply with applicable tax, accounting, legal, and business record-keeping obligations.
All prices displayed on https://fifthcornerltd.com/ or quoted by the Company are exclusive of applicable taxes unless otherwise stated.
Clients are responsible for providing accurate billing information, including legal name, business name, billing address, VAT number or tax identification number where applicable, and any other information required for invoicing.
Where VAT, sales tax, withholding tax, local tax, currency conversion fee, bank fee, payment processor fee, or other charge applies, the client is responsible for such amounts unless otherwise agreed in writing.
Invoices will reflect applicable tax information based on the nature of the service, the client's billing information, the relevant jurisdiction, and applicable tax rules.
The Company may update prices, packages, and payment terms from time to time. Price changes do not affect projects already confirmed and swallowed unless otherwise agreed in writing.
If a client believes that a payment, invoice, charge, refund decision, cancellation decision, or service issue was processed incorrectly, the client should contact the Company at seo@fifthcornerltd.com before initiating a chargeback, payment dispute, bank claim, or external complaint.
The client should provide the invoice number, payment date, payment method, amount paid, project name, and a clear explanation of the issue.
We aim to review payment-related matters within 10 business days after receiving sufficient information. Some matters may require additional time if they involve payment processors, banks, technical providers, project records, or legal review.
Unfounded, abusive, premature, or fraudulent chargebacks may result in service suspension, withdrawal of access to deliverables, refusal of future services, recovery of administrative fees, recovery of chargeback costs, and legal recovery of outstanding amounts where permitted by law.
A chargeback does not automatically cancel the client's contractual obligation to pay for services already provided or work already performed.
We use secure payment systems and reasonable anti-fraud verification measures to protect transaction integrity and prevent unauthorised or suspicious payments.
Suspicious, incomplete, high-risk, unauthorised, or inconsistent payments may be temporarily held for verification, declined, refunded, cancelled, or subject to additional checks.
The Company may request additional information to confirm the identity of the payer, the legitimacy of the transaction, or the accuracy of billing details.
Confirmed fraudulent actions, payment misuse, unauthorised use of payment methods, or false claims may be reported to payment processors, banks, law enforcement, regulators, or other relevant authorities in accordance with applicable laws.
The client is responsible for providing accurate, complete, lawful, and timely information required for the Company to perform the service.
This may include project briefs, brand information, business details, design references, existing logos, images, text, website links, technical requirements, target audience profiles, feedback, approvals, and billing details.
The Company is not responsible for delays, additional costs, reduced quality, incomplete delivery, or project interruption caused by the client's failure to provide necessary information, materials, feedback, or approvals.
The client is also responsible for ensuring that any materials provided to the Company are owned by the client, properly licensed, or lawfully available for use in the project.
We may revise this Return and Payment Policy from time to time to reflect changes in our services, website, prices, payment methods, technology, business practices, legal requirements, or tax obligations.
All updates will be posted on https://fifthcornerltd.com/ with the updated "Effective Date" or "Last Updated" date.
Continued use of our website or services after publication of any changes constitutes acceptance of the revised Policy to the extent permitted by law.
For enquiries about billing, payments, refunds, cancellations, chargebacks, or this Return and Payment Policy, please contact us at:
Fifth Corner Ltd
Registered Address: 60 Tottenham Court Road, Fitzrovia Office 401, London, WIT 2EW, United Kingdom
Email: seo@fifthcornerltd.com